International Shipping FAQ for Customers Outside of the US

International Shipping FAQ for Customers Outside of the US

Where is Tiptonic Located?

  • We are located in the United States
  • Our address is: Tiptonic  2211 Flat Rock Rd.  Watkinsville, GA  30677

What Countries does Tiptonic Ship to?

  • Argentina, Australia, Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, and the UK.

Who pays the import taxes and fees?

  • Duties are fees imposed by customs on imported merchandise. The applicable charge will be based on the value and/or gross weight and may differ according to the commodity. The customer is responsible for payment of all duties and fees. Fees can also be implemented by the customs broker or agent for its services.

What are Customs Brokerage Fees and which shipping methods are subject to them?

  • Shipping companies like UPS and DHL provide customs clearance for shipments travelling across international borders. They typically charge the customer a fee for this service based on the price of the item. Some shipping methods are excluded from the fees.
  • It is possible in Canada and many countries to Self Broker your shipment to avoid extra fees.
  • The US Postal Service (USPS) does not charge customers with brokerage fees for shipping with USPS International First Class or USPS International Priority.

Info and links to UPS Custom Clearance and Brokerage Fees

 

Shipping Methods – May vary by country

  • USPS International First Class
    • Available to many countries.
    • This is the least expensive shipping method
    • Can take two to three weeks or more depending on the country
    • Does Not Include international tracking once the package leaves the US
    • The USPS hands over the package at the customs office to be delivered to your door by your local national mail service.
  • USPS International Priority Mail
    • Available to many countries.
    • This method Includes International Tracking of your package up to delivery.
    • It is a bit more expensive than USPS International First Class, but international shipments can take a while depending on the location and sometimes it is worth the peace of mind to be able to see where your package is.
    • This method is faster than USPS International First Class and varies by country.
    • The USPS hands over the package at the customs office to be delivered to your door by your local national mail service.
  • UPS Standard
    • Day-definite delivery based on origin and destination
    • Origin – Watkinsville, GA 30677 USA
  • UPS Worldwide Express
    • Delivery by 10:30 am or 12:00 noon
    • Delivery by the next business day to Canada and for documents to Mexico
    • Second business day delivery to Europe and Latin America
    • Delivery within two or three business days to Asia
  • UPS Worldwide Saver
    • Available to many countries.
    • Delivery by end of day
    • Next business day delivery to Canada and for documents to Mexico
    • Second business day delivery to Europe and Latin America
    • Delivery within two or three business days to Asia
  • DHL International Express
    • International Shipping and Courier Delivery Service
    • Next Possible Business Day